Please help us to improve our service to you in the future by answering 6 short easy-answer questions.
This consultation has now closed and the formal response is available.
Consultation Summary
| Name | KLOES Consultation |
|---|---|
| Description | Looking at Benefit customer experiences |
| Dates | From 30 Apr 2010 at 00:00 to 31 Jul 2010 at 23:59. |
| Status | Complete |
| Contact | If you have any questions, please contact
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Who is consulting? |
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| Organisation | Herefordshire Council |
| Department | Benefits Section, Resources Directorate |
| Contact name | Dave Hendy |
| Contact email address | dhendy@herefordshire.gov.uk |
| Contact telephone number | 01432 260335 |
Who are we consulting with? |
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| Target audience | Older people, Patients, People with learning difficulties, Stakeholders, Disabled people, Carers, Voluntary groups / organisations, Service users, Young people, Women, Men, Councillors / MPs / MEPs, All residents, Black and minority ethnic people, Gay, Lesbian, Bisexual and Transgendered people, Social housing tenants, Expert stakeholders, General public, Non-users of services, Parent, carers and guardians, Internet users, Students |
| Interest Areas | Well-being, Housing/Homelessness, Benefits, Satisfaction |
| The parish(es) covered | |
| The ward(s) covered | Countywide |
Why are we consulting? |
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| The reason for this consultation | |
How are we consulting? |
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| The methodologies that were used | Focus group, Online survey/poll |
| Methods of promotion | Other website, Other |
How are the results used? |
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| How the results are being used | To investigate best/worst customer experiences for KLOES and improve service where necessary. |
The outcome of this consultation |
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| Summary of the results | |
| How to obtain the full results | We will publish details of customer satisfaction with the Benefits Service and the report on how areas of dissatisfaction will be improved. |
| Comments on the response to this consultation | |
Any further information |
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| Additional comments | |